Legal

Refund Policy

Last updated: May 13, 2026

1. Overview

This Refund Policy explains when refunds are available for services purchased from ThemeKnock Digital (“ThemeKnock,” “we,” “us,” or “our”). Because our work is custom and time-based, most engagements are non-refundable once started. This page sets out the few cases where a refund or credit applies and how to request one.

This policy works alongside our Terms of Service. If anything here conflicts with a signed statement of work or proposal, the signed document controls.

2. Deposits and Upfront Payments

  • Deposits secure your spot on our calendar and cover discovery, scoping, and strategy time that begins immediately on signing.
  • Deposits are non-refundable once we have started any discovery, research, or production work.
  • If you cancel before any work has begun and within 72 hours of payment, you may request a full refund of the deposit.

3. Project-Based Services

Project work (websites, branding, one-off campaigns, etc.) is billed against milestones.

  • Completed milestones are non-refundable.
  • If you cancel mid-project, you remain responsible for all work completed and any non-recoverable third-party costs (stock, plugins, ad spend, hosting prepaid on your behalf).
  • Any unspent balance on a future, not-yet-started milestone will be refunded within 14 business days, less payment-processor fees where applicable.

4. Monthly Retainers and Subscriptions

  • Monthly retainers (SEO, content, ads management, growth packages) are billed at the start of each month.
  • The current month is non-refundable once it begins — our team is already allocated.
  • You may cancel future months at any time with 30 days’ written notice by emailing hey@themeknock.net.
  • Unused hours, posts, or deliverables in a billing month do not roll over and are not refundable.

5. Third-Party Costs

Ad spend, domain registrations, hosting, premium plugins, stock assets, fonts, and any other third-party purchases we make on your behalf are non-refundable once paid to the third party. We will always disclose these costs in advance.

6. Chargebacks

Please contact us before initiating a chargeback. We are a small team and almost every dispute is resolved faster by email than by your card issuer. Initiating a chargeback without first contacting us may result in suspension of services and is treated as a breach of these terms.

7. Our Quality Guarantee

We stand behind our work. If a deliverable does not meet the scope outlined in your statement of work, tell us within 14 days of delivery and we will revise it at no additional cost until it does. This is our preferred remedy in place of a refund — we would rather fix it than walk away.

8. How to Request a Refund

To request a refund or credit:

  1. Email hey@themeknock.net with the subject line “Refund Request”.
  2. Include your name, business name, invoice number, and the reason for the request.
  3. We will acknowledge within 2 business days and respond with a decision within 10 business days.
  4. Approved refunds are processed to the original payment method within 14 business days.

9. Exceptions

Nothing in this policy limits any non-waivable consumer rights you have under the laws of your jurisdiction. If you are a consumer in a region that requires statutory refund rights (for example, certain EU/UK distance-selling protections), those rights apply in addition to this policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated to active clients by email.

11. Contact

Questions about refunds or this policy: